NAIROBI — Super Metro, one of Nairobi’s most trusted bus companies, has suspended its operations for three days. The move, announced Monday evening, follows a directive from the Transport Licensing Appeals Board (TLAB), which says the firm needs more time to meet regulatory demands.
The decision has left thousands of daily commuters scrambling for alternatives.
“Following a hearing with the Transport Licensing Appeals Board today, the Board has directed Super Metro Limited to suspend operations for the next three days,” the company said in a statement. “We are working diligently to address the outstanding compliance issues within the stipulated timeframe.”
The firm, known for its strict discipline among drivers and relatively clean buses, added it was already 90 percent compliant with transport regulations. It also reaffirmed its respect for both the court and the board’s decisions.
This latest suspension comes weeks after a temporary reprieve. On 21 March, Super Metro challenged a prior suspension by the National Transport and Safety Authority (NTSA), calling the regulator’s move “arbitrary and unjust” in court papers.
Just a day earlier, on 20 March, NTSA had revoked the company’s operator licence. Citing non-compliance with the Public Service Vehicle Regulations of 2014, the authority ordered police to impound any Super Metro buses found on the road.
“Members of the public are cautioned against boarding vehicles belonging to Super Metro Limited,” the NTSA said at the time. “The Traffic Department is required to impound vehicles found operating contrary to the suspension.”
The decision sparked confusion and concern among commuters and matatu industry players alike, prompting TLAB to step in. The tribunal eventually allowed Super Metro to continue operations pending a full review.
Now, the brakes are on again—temporarily. TLAB’s latest ruling requires the company to halt all activity while ticking off the remaining items on its compliance checklist. The Inspector General of Police, Douglas Kanja, has also been officially notified to ensure enforcement.
Despite the disruption, Super Metro has apologised to its customers and promised a swift return to the roads.
“We deeply regret the inconvenience caused to our customers and stakeholders,” the company said. “Our priority remains to provide safe, reliable and efficient transport services.”
For now, Nairobi’s commuters—especially those along Thika Road, Waiyaki Way, and Ngong Road—will have to brace for longer waits and packed alternatives as the popular fleet temporarily vanishes from the streets.
