Leaders are born. Leadership is a call. All of us are leaders in different capacities and levels. Leaders are everywhere home, factories, schools, and companies. Call Center leaders can be the best leaders you meet or the worst you will ever want to meet. Facts. Have you worked at a call center where every leader is oozing pressure?
Remember the type of leader one is might not be the style one uses to lead.
Here are the type of leaders you will find in your call centers:
Laissez-faire leaders give their team members a lot of freedom and autonomy. They are hands-off and do not micromanage. This style can be effective with experienced and motivated team members, but it can also lead to chaos and confusion especially if the team is not tenured in that specific task.
Autocratic leaders make decisions unilaterally and expect their team members to follow their orders. They can be effective in crisis situations, but they can also be seen as inflexible and authoritarian.
Servant leaders are focused on helping their team members succeed. They are supportive, empathetic, and always willing to lend a helping hand. They are usually referred to as good leaders and very effective in the training phase.
Participative leaders involve their team members in decision-making. They listen to feedback and are open to new ideas. This kind of leader works well with a team that understands the goal and vision of the project.
Transactional leaders focus on setting clear expectations and providing rewards for meeting those expectations. They are good at managing day-to-day operations.
Transformational leaders inspire and motivate their team members to achieve great things. They are visionaries who set clear goals and create a positive work environment. They are very good coaches, they recognize their team members’ strengths, weaknesses, and motivations to help each individual improve.
Also read: How Remote Work Transforms Companies and Empowers Employees
The style these leaders use can be different, some leaders are very strict, and some are very flexible and understanding.
Call leaders make leaders great as it develops their communication skills, problem-solving ability, and analysis skills, good teachers and trainers, and very keen on details.
Mention one good leader that is ringing in your mind.
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