The new driver selfie check feature in Bolt will be used to improve customers’ safety, and discourage malicious acts like impersonation and account sharing.
The new feature will prompt a driver to take a selfie for verification of their identity. If the selfie fails to match their previously shared details, the driver will be restrained from offering their services.
Verified drivers will be the only people able to access bolt services. “Our mission revolves around offering affordable, quality and safe services and through this new driver selfie check feature, we aim to offer a safe rider mobility experience to all users on our platform,” Bolt Country Manager Linda Ndungu said.
“The new feature will discourage driver impersonation and continue to strengthen our mobility service by enhancing the safety of riders,” She added.
Read Also: Bolt Food has Introduced Food Delivery Services in Mombasa
The all-in-one mobility service provider has introduced additional features on its platform over the past few years to enhance the safety and well-being of car drivers, boda boda riders, and passengers during a Bolt rides.
Some of the safety features included in the mobility app are driver and car sharing, trip sharing, and an SOS emergency button, among others.
It also has a women-only category that allows women to request rides specifically from women drivers. This was done to provide inclusivity to women drivers and provide additional options for women passengers. The category further aims to enhance the safety and security tor women as they seek for secure ways to reach their destination.
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