KLM Royal Dutch Airlines recently received the APEX World Class Award for the third time in a row. KLM Airline has received the 2024 APEX World Class award for customer safety, well-being, and sustainability.
The International Airline Passenger Experience Association (APEX), presents the prestigious award annually, therefore it evaluates passenger perceptions.
Based on its strong performance in all three areas, KLM was chosen for the award. The airline has a long history of safety innovation and commitment to customer satisfaction.
In recent years, KLM has invested in fleet renewal and sustainable aviation fuel.
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Speaking during the award, Air France KLM General Manager for East and Southern Africa, Nigeria, and Ghana Marius van der Ham, said the World Class Award reflects service, guest experiences, safety and sustainability performance.
“We are incredibly proud to have won the APEX World Class Award for the third year in a row. We prioritize carrying our passengers safely and in comfort, while also focusing on making flying cleaner, quieter and more fuel-efficient. To this end, we invest heavily in vigorous fleet renewal and purchasing sustainable fuel. The award serves as a fitting recognition for everyone at KLM who makes every effort, every day to serve our customers,” added Marius.
Additionally, Barry ter Voert, CXO and EVP Business Development at KLM said, ”We prioritize carrying our passengers safely and in comfort, while also focusing on making flying cleaner, quieter, and more fuel-efficient. To this end, we invest heavily in vigorous fleet renewal and purchasing sustainable fuel. ”
”The award serves as fitting recognition for everyone at KLM who makes every effort, every day to serve our customers,” he noted.
Eight, including KLM, Emirates, Singapore Airlines, Qatar Airways, Japan Airlines, Xiamen Airlines and Saudia, received this year’s World Class Award.
Selection of winners is based on worldwide audits and consumer reviews, ensuring that they received at least five-star ratings.
KLM not only won the World Class Award, but also recognition as Best-in-Class for Sustainability.
The Airline Passenger Experience Association (APEX), is the biggest international airline association when it comes to passenger perceptions and has developed into a renowned research and rating organization.
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