During the launch of a new taxi app KTNEX last week. Some cab drivers got a chance to discuss and share some of the challenges they face, in their daily work.
One driver complained of how some clients usually take long only to later show up with friends who are more than the cab seats.
One of the challenges they highlighted is waiting for hours for passengers. This is in terms of picking a passenger at a destination they requested to be picked at.
Another challenge they highlighted is passengers getting annoyed when in traffic. They said that some of the passengers think that it is a way to increase charges for their trip. Therefore, these passengers end up rating the drivers low at the end of the trip.
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The safety of both drivers and passengers is also a challenge they talked about. This is especially because both persons do not know each other well. There have been cases of some passengers being kidnapped or harmed. in the country further increasing distrust between drivers and their passengers.
In addition, drivers also complained about how some passengers ask to be picked up in areas considered dangerous. However, in most instances, drivers would end up cancelling the request if they feel it poses a threat to their property or lives.
A third challenge is getting passengers who are drunk. It is a challenge as they may be hard to communicate with and figure out their destination and also pay the cost.
Also, some keep changing their destinations, while others end up even throwing up in the car. Later on, they end up not compensating the driver.
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